The capacity management process considers all resources required to deliver the it service, and plans for short, medium and longterm business requirements. Tools are used to help technicians like it operations to detect, for example, peaks in service usage, load, trends, etc. There are three officially defined subprocess of capacity management itil v3 process. Capacity management maintains or manages capacity at all three levels. Itil capacity management aims to ensure that the capacity of it. Q capacity management considers three sub processes what. The business capacity management sub process translates business needs and. Capacity management reporting is the final sub process. Which of the following is a sub process of capacity management. The capacity management process considers all resources required to deliver the it service, and plans for short, medium and long term business requirements.
Itil role subprocess, capacity manager, service owner3, applications. It ensures that the performance of all services, as detailed in service targets within slas and slrs, is monitored andmeasured, and that the collected. The output of this sub process is the service capacity report. Itil capacity management capacity management ensures proper utilization of. The capacity of teams, business capabilities and processes. A service capacity, business capacity, component capacity b system capacity, business capacity, component capacity c service capacity, business capacity, configuration capacity d system capacity, business capacity, infrastructure capacity explanation. This can include human resources, equipment, infrastructure, facilities and technology. The group that authorises changes that must be installed faster than the normal process is called the. This itil core foundation video explains about capacity management process and its subprocess which is part of service design stage. Itil capacity management itil tutorial itsm certguidance.
Itil version 3 views capacity management as comprising three sub. For example, if the softcopy and software usage is increasing then the organization. Itil capacity management is the practice of rightsizing it resources to meet. The service capacity management sub process focuses on the management, control and prediction of the endtoend performance and capacity of the live, operational it services usage and workloads. Capacity management relies on three subprocesses to deliver results. Capacity management is a process that extends across the service lifecycle. To make it easier, itil suggests three subprocesses. Bridging the mainframe capacity management knowledge gap 2 minute read mainframe organizations continue to embrace the nextgen staff during this mass exodus of. Itil capacity management aims to ensure that the capacity of it services and the it infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. This is reflected by the three subprocesses of capacity management. This subprocess ensures optimizing use of current it resource components such as.
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